Learn About GOL

Did you know that GOL was the first Brazilian airline to innovate its processes?
This new business model revolutionized the airline industry, making air travel widely accessible.
We were also pioneers in launching the first mobile check-in service, providing mobile geolocation services to our passengers and designing a website featuring accessibility resources to assist people with visual and motor impairments.
86 of which have been given an A seal by the National Civil Aviation Agency (ANAC).
with the most modern lighting and design, manufactured by Boeing especially for GOL.
the most modern lighting and design, manufactured by Boeing especially for GOL.
GOL has partnerships with dozens of airlines around the world so that you can travel wherever you want worry-free.
You can purchase your ticket from GOL and make one or more connecting flights with different airlines, without having to check-in or check your baggage again. See below the partner airlines with which we operate using this system, known as interline:
Intelligent check-in is available for all regular flights operated by GOL, except flights to Paramaribo (PBM) and Punta Cana (PUJ). Additionally, passengers can use intelligent check-in up to seven days in advance with the following cut-off times:
Cut-off time for online/mobile check-in is 1 hour and 15 minutes before the flight.
During intelligent check-in, you must enter your identification document number and other required information, such as an emergency contact phone number. The identification document indicated must be valid and in good condition so that you can be identified by GOL and inspection authorities.
It is the passenger's responsibility to provide accurate ID information and to check the vaccination and visa requirements of their country of destination. Should the passenger not present a valid ID, GOL will refuse to serve the passengeruntil a valid ID is provided. Should this result in the passenger missing a flight, any and all expenses resulting from flight changes will be of the sole responsibility of the passenger.
If you have baggage to check, please arrive at the airport with a valid photo ID at least:
1 hour before domestic flights or 2 hours before international flights (except for flights departing from Bolivia, which require passengers to arrive at least 3 hours before departure).
If you have carry-on baggage only, you may proceed directly to the boarding gate:
- Carry-on baggage may weigh up to 10 kg (22 lbs) and may not exceed the following dimensions: 40 x 25 x 55 cm (16 x 10 x 22 in) (length x width x height).
Transport sharp, pointed, flammable or explosive items. Additionally, for international flights, your carry-on baggage may only contain one clear, sealed bag of liquids and gels, which individually must not be larger than 100ml (3.4 oz).
The airport administration may prevent the boarding of any passenger whose carry-on baggage contains prohibited items and/or items classified as dangerous. Should this result in the passenger missing a flight, any and all expenses resulting from flight changes will be of the sole responsibility of the passenger.
After checking his or her baggage (if applicable), the passenger must be present at the boarding gate with a valid photo ID at least:
40 minutosbefore a domestic flight or 1 hour before an international flight. The boarding process will end 15 minutes before takeoff.
Expectant mothers may use intelligent check-in, provided they follow certain procedures. Click here to find out more:
Should you need to complete the responsibility declaration form, please click on the link above to speed up the boarding process.
The expectant mother's medical authorization must be issued no more than a week before boarding and be valid for 30 days, as long as, on the date of her return flight, the gestation period of her pregnancy is the same.
If your plans have changed, you may cancel your intelligent check-in up to 40 minutes before domestic flights and up to 1 hour and 10 minutes before international flights.
Should a passenger be a no-show for boarding, the passenger will have to pay any and all fees and fare differences, regardless of whether the passenger checked-in or not.
If you would like to travel with a pet, you will be required to follow certain procedures. Click here to learn about the boarding procedures and rules.
Should a passenger not follow any of the procedures, GOL will refuse to serve the passenger until the passenger complies with the procedures. Should this affiliate marketing as a career result in the passenger missing a flight, any and all expenses resulting from flight changes will be of the sole responsibility of the passenger.
Passengers who request approval from GOL's medical department via the MEDIF form;